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KSEB SMS facility to register complaints
No power? You can SMS your complaint to KSEB.
The Kerala State Electricity Board (KSEB) has introduced an SMS facility that enables electricity consumers to register complaints regarding power failure via text messages. The formal state wide launch of this service was done by Power Minister, Shri Aryadan Mohammed at the Kerala State Electricity Board headquarters in Thiruvananthapuram on September 01, 2011, as part of the UDF Government’s 100 day programme.
Using this facility consumers can lodge their power supply disruption complaints by SMS. KSEB is using the m-Governance short code platform developed by the Kerala State IT Mission for the SMS service.
To register a complaint, the consumer has to send his/her consumer number and section office code by SMS to the number 537252. The SMS which goes to the IT Mission server first is then forwarded to the KSEB server. Then immediately KSEB server SMS a reply acknowledging the registration of the complaint.along with a docket number . The SMS also intimate to the consumer that the complaint will be attended within the next three hours.The complaint would simultaneously flash on a computer at the section office concerned of the KSEB. The information would reach the mobile phone of an officer specifically in charge of attending to the complaints.
Maintenance Sub Engineer will be intimated, who will in turn send the team to rectify the fault. On completion of their work, the team will have to return to their office and close the concerned consumer’s docket number. Finally a message will be sent to consumer saying the complaint has been attended and rectified the problem.
The SMS will be charged @ Rs.2 for BSNL subscribers and Rs.3 for others. In case the consumer is not happy with the service, he can call the toll free number 155333 for further assistance. The Electricity Bill will have details about the SMS format and the Section Codes.
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